We recognise that excellent customer support is key to building strong, lasting relationships. As part of this commitment, we have expanded our technical service and support team to ensure we can respond quickly and effectively to customer needs. Our goal is to resolve issues efficiently while providing personalised support that builds trust and satisfaction.
We offer telephone assistance to all customers, especially during urgent breakdown situations where fast resolution is essential. Our service technicians will also be visiting various regions to introduce themselves and establish direct connections with customers. In addition, our team is fully prepared to provide on-site support, enabling us to address issues promptly and effectively.
To remain at the forefront of the industry, we have invested in advanced training for our technical support staff through overseas suppliers such as Giro. This international training ensures our team is equipped with the latest knowledge, software, and best practices, allowing us to deliver the highest standard of service.
We also have backup support from highly experienced technicians based in Spain, available to provide additional technical assistance whenever required.
Damien Atkins
Email: Damien.Atkins@edp.com.au
Damien has 19 of years of experience in high speed machinery as an industrial electrician. His deep knowledge of complex machinery and exceptional problem-solving abilities make him a valuable asset to edp, especially when it comes to resolving challenging customer issues
Connor Phillips
Email: Connor.Phillips@edp.com.au
Connor is a Fitter and Turner with 9 years’ experience in the fast-paced dairy industry. His skills span product design, sanitary fabrication, and fault finding, with strong attention to detail.
Since joining EDP, he’s also undertaking an electrical apprenticeship, further strengthening his capabilities. His commitment to delivering the right outcome makes him a valuable asset to every EDP customer.
edp Australia pty ltd is the authorised agents of:
edp
edp is a leading Australian supplier of fresh fruit and vegetable grading & packaging solutions including machinery and consumables.
Contact Us
33 – 37 O’Brien Street,
PO Box 251
Mooroopna VIC 3629
Australia
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